100% Satisfaction Guarantee:
All of our products are covered by our 100% Satisfaction Guarantee when installed by a CERTIFIED installer. If you are dissatisfied with the installed system, in the first instance please contact your local distributor for support. If after all attempts to rectify any reported issues have failed, you may return it within 30 days of its delivery for a refund (please refer to our Terms & Conditions). 

Where items were purchased through one of our Magdrive FuelfromH2o sub-distributors, please contact them in the first instance. If after allowing a reasonable time for the issue to be resolved you are still not satisfied, you may contact us directly.

Returning an Order:
Before returning any article you must contact your local distributor or us for support and allow a reasonable time for resolution of any issues. and request a Return Merchandise Authorisation (RMA) number. Please refer to our Terms and Conditions.

You must notify Magdrive UK Limited within seven (7) working days of receipt of any damaged or defective merchandise.

Reasonable return postage costs will be refunded only if the return is due to our error.

In order that we may better serve you and other customers, please tell us the specific reason for your return. Include a written note informing us whether you want the item exchanged or if you are requesting a refund.

If you have received damaged or defective items please refer to our Terms & Conditions and to the sections entitled "Items Damaged in Transit" or Items Faulty on Arrival".  

All returned merchandise must be in "like new" condition with all included instruction sheets, certificates and warranties and in its original box. The item(s) should be returned in the same packaging material in which it was received to protect it from damage. We suggest using insured Parcel Post for your protection. After a return has been received, it will take 1-2 weeks to process. If you used PayPal or bank transfer, the refund will be credited to your account. If you paid by cheque or postal order, a refund will be mailed to you.

Re-stocking fees apply to orders canceled prior to shipping or if the unit is returned as faulty and subsequently found to be working. In all cases it is advisable to contact us for technical support prior to requesting a RMA.

In all instances, please refer to our Terms and Conditions. 

Products returned damaged, disassembled or tampered with void any stated or offered guarantees.